24/7 Technical Support

24/7/365 Help Center: submit a ticket

Online Chat (chat icon will be visible MON – FRI 10 AM – 6 PM EST).
Network Status, Planned and Emergency Maintenances: NYhost (Telegram channel). You can send your instant messages via Telegram to: NYhosting.

NYhost.net operates 24/7/365. We usually respond within 4 hours.

Premium Reseller Support

If you have private reseller account with NYhost.net, you can reach us via 24/7/365 Help Center or via emergency hotline: 1-646-595-0555. Please have your ticket ID and server name ready when you call. If you have SD-1, SD-2, SD-3, RS-2, RS-3, Pro Reseller or Global Reseller hosting plan, you can request free mobile number for emergency texts and callbacks. Please note: this service is free and included in your hosting plan. However, you mobile provider may charge extra for each data or voice message.

Abuse department

Abuse issues (spamming, DMCA complaints, malware events etc.) should be logged via 24/7/365 Help Center. Please select “Abuse issue” in “Type of Request”. You may also send abuse report directly to abuse@nyhost.net

Network Status Page

You can check network status page and server maintenance schedules via Help Center or Twitter. Help Center is located outside our network and always available. Server status page is also available (we’re currently adding more servers to public monitoring): status.nyhost.net. There you can check server and data center uptime reports. Please note: we’re currently adding new servers to public monitoring list. This task will be completed by the end of 2024.