New York City in Spring

General Questions

NYhost.net offers professional web hosting services, reliable reseller hosting and colocation services. We’re in New York, but operate within two data centers in New York: Brooklyn and Staten Island. Private Resellers, dedicated and colocation customers are hosted Dallas, Texas.

We’re local but serving globally!

Our central office (NOC) is based in Brooklyn, NY. 

We use best and current server hardware from Dell, Supermicro, Cisco and IBM. We do not recycle SSD disks! Latest CloudLinux CentOS 7.x, cPanel with WHM, Intel processors (2020), SSD (data center edition), ample of DDR4 memory (at least 196 GB of DDR4), reliable offsite backup system and global DNS come with every web hosting plan!

NYhost.net offers 99.8% server uptime and 24/7/365 technical support via email help (at) nyhost.org and Help Center

Resellers provided with excellent 99.9% uptime guarantee. We also offer 24/7/365 emergency-only phone support.

NYhost.net doesn’t own data center in New York City. We colocate professional server equipment (Dell PowerEdge or Supermicro 2U servers) in Brooklyn and Staten Island, New York. We also colocate in Dallas, Texas.

NYhost.net currently offers following data center locations:

New York: primary location. New 2U Dell or Supermicro servers are colocated in NYC with latest (2020) Intel processors, SSD disks (data center edition) and 1 Gbps uplinks. Customers with “SOLO NYC”, “HOME NYC” and “UNLIMITED NYC” plans will be hosted in New York (Brooklyn and Staten Island) by default.

Dallas: private resellers (grandfathered plans RS-1 PRO, RS-2 PRO, RS-3 PRO, SD-1, SD-2 and SD-3) and new resellers: “PRIVATE RESELLER” and “GLOBAL RESELLER” (starting December 1st, 2022).

All offsite weekly and monthly backups are being stored in Germany for extra redundancy and data protection. In addition to that, we transfer offsite backups to our local data center in Brooklyn, New York once per month.

We offer premium 1 Gbps bandwidth from: Hurricane Electric, Cogent and Core Backbone. Your websites will load in no time anywhere in the world!

If you wish to host personal websites (blogs, eBay pictures, hi-res photos etc.), you should select “Home NYC“. It’s cheaper but extremely reliable. If you run business oriented website or planning to sell products or services with Joomla, Woocommerce, Stripe, PayPal or Apple Pay/Google Pay, you should select “Unlimited NYC“.

If you wish to resell hosting services and become part of great web hosting community, we do recommend Private Reseller Package: Private Reseller. Reseller servers are extremely reliable and being colocated in Dallas, Texas (central US). All reseller accounts come with private DNS for extra redundancy and privacy.

If you have any questions about our web hosting plans, please don’t hesitate to contact us at any time: sales (at) nyhost.net

Thank you very much for choosing NYhost.net! We normally setup new web hosting accounts same day, Monday to Friday, 10 AM – 6 PM EST. If you placed an order on Friday evening, we’ll setup your account on Monday morning. Billing date will be adjusted to reflect this delay.

Private Reseller accounts are being setup within 24-48 hours, Monday to Friday, from 10 AM to 6 PM EST.

If you didn’t hear from us within 1-2 business days, please contact sales (at) nyhost.net. We’ll get back to you ASAP.

We’d like to be honest with you: outages do occur regardless of server hardware, network or data center. 99.8% uptime means that your website may be unreachable for about 90 minutes per month. This is “expected downtime” or “permittable downtime”. In the past 365 days our shared hosting servers didn’t go down for more than 1 hour. Reseller servers have outstanding 99.9% uptime all the time!

If you see “100% uptime guarantee” elsewhere, please ask host for real SLA and external statistics. You’ll be surprised!

Absolutely! We’re local web hosting provider but operate globally. NYC data center networks are optimized for traffic in North America, Asia and Europe.

Right now we use GTT Communications, Cogent and Hurricane Electric upstream providers with 99.9% uptime guarantee. All US servers are connected via 1Gbps uplinks.

Private resellers (Global Reseller) and resellers with grandfathered plans (RS-1, RS-2 etc.) are being hosted in Dallas, Texas. This is ideal location for entire North America. Data center has excellent peering with EU and Asia. Uptime is great too: 99.9%

Sure! You can try our web hosting services free of charge for 90 days. Please note: we charge $1 via Credit Card or PayPal in order to verify account holder. $1 fee is refundable within 2 business days. If you activate your trial account via PayPal, we’ll post $1 as credit. However, if you cancel your account within 90-day free trial, we’ll refund $1 back to your PayPal account.

You can order one dedicated IP for $2.00 per month + $5.00 one time setup fee. One block of 4 IPs will cost $8 per month + $5.00 setup fee. Please note: IP usage must be justified.

Private Resellers have at least one free IP. Resellers with “Global Reseller” plan have 4 dedicated IPs. If you have reseller account, you can request free dedicated IP at any time via Help Center.

Sure, our servers are fully compliant with Microsoft delivery policies! We do monitor global IP reputation and blacklists. Please keep in mind that email must be sent securely with “SMTP authentication”. Your domain must have valid SPF, DKIM and DMARC records. We do not allow any kind of bulk like newsletters or mailing lists. CC/BCC and non-local forwarders are also not allowed.

If you use “contact us” PHP form or “contact plugin”, it must be protected with “Google ReCaptcha” without “send me a copy” option. You can receive form requests locally (use local email address) or Gmail / Google Workspace. You cannot use Hotmail, Outlook, Yahoo, AT&T, Comcast, AOL, Verizon etc. for any form requests, forum registrations, auto responders, WordPress & Joomla registrations and also cron notifications. Please use local email addresses.

You can automatically secure your WordPress, Joomla or other Ecommerce website with free 90-day Let’s Encrypt SSL. SSL can be activated at any time via cPanel. Renewals are automatic and free of charge.

Alternatively, you can request free 90-day SSL from ZeroSSL. This SSL will be installed manually. SSL is valid for 90 days only. If you don’t have time to keep SSL valid (manual renew is required every 90 days), we can renew free SSL for you for only $5 per year (maintenance fee). This option is convenient and highly recommended!

If you wish to secure online store, shopping cart or sensitive forms, we do recommend commercial grade SSLs: RapidSSL ($20 per year) or PositiveSSL ($12 per year). 

If you have Private Reseller account, you may request at least 1 commercial grade SSL free of charge. Renewals are free of charge too as long as you have an account with us.

Thank you very much for interest! We’ll launch affiliate program by the end of 2023.

Data centers in New York have direct peering connection to NYIIX. Our network is optimized for traffic in US, Europe and Asia.

Since more than 30% of our customers located in Europe, we provide redundant DNS in New York, San Francisco, Helsinki, Finland and London, UK. Your websites will load in no time anywhere in the world!

Sorry, it’s against our Terms. We do not provide disk storage for external backups (PC, servers or mobile devices).

Sure we do! In fact, our website was built on WordPress!

Yes, we do support Woocommerce and most PHP plugins.

Do you need anything else? Please don’t hesitate to contact us at any time via email: sales@nyhost.net or 24/7/365 Help Center.

We’ll get back to you at once!

Reseller Questions

Sorry, “Unlimited NYC” web hosting plan doesn’t include Web Hosting Manager (WHM). It also lacks premium reseller features like white labeled servers, free billing and support software and also private reseller support.

Sorry, we do not offer free reseller trials. However, all premium reseller hosting packages include 45-day money back guarantee (new reseller accounts only). 

We use hi-end 2U rack mounted Dell PowerEdge or Supermicro servers with powerful Intel Xeon processors, ample DDR4 and enterprise edition SSD disks. Due to nature of reselling, we do not oversell reseller servers and here is why: reseller with single cPanel account may grow to 100 cPanel accounts overnight. That’s why we place much less reseller accounts per server. 

Less users on the server, more uptime: we offer 99.9% SLA uptime guarantee with every reseller account.

Sorry, we don’t offer free domain names with web hosting orders at this time.

Yes, we do! You can choose WHMCS or ClientEXEC billing software. We also provide free installation and support.

Yes, we offer one free dedicated IP with “Private Reseller” plan and 2 free dedicated IPs with “Global Reseller”. 

More dedicated IPs are available upon request. ARIN/RIPN IP justification usage is required.

Yes, we transfer websites from other providers on Saturdays and Sundays, between 2 AM and 8 AM EST. Please submit support ticket with: domain name, username and password to cPanel. We’ll copy website(s) over then you can switch DNS at domain registrar.

If you have WHM with separated cPanel websites, please provide WHM address, username and password.

Global Reseller hosting plan has main advantage: multi-WHM support. You can setup two accounts across two dedicated servers. More of this, you’ll get double resources (separated cPanel accounts, disk space, x2 memory and entry processes, two dedicated IPs, x2 SSLs and more).

Sure, we do! We’re offering following recurring discounts: 5% discount on 3-month packages, 10% discount on annual (12-month) and 20% discount on 2 year reseller packages. Renewal price will remain the same (discount will apply automatically, no coupon code needed).

Billing Questions

We accept major credit and debit cards, prepaid cards and PayPal. If you select annual subscription, you may also pay by check or by postal money order (Western Union money orders are also accepted).

All payments are in USD.

Yes, we do! You can try “HOME NYC” or ‘UNLIMITED NYC” web hosting plan for 90 days. $1.00 activation fee is refundable during free trial.

Not at all! There are contracts. You can choose convenient pay-as-you-go, monthly plan or take advantage of discounted annual plan. We provide 10-20% discount with any annual plan.

NYhost.net offers $1 refund during 90-day free trial offer (Home NYC and Unlimited NYC plans only). We do not offer refunds after 90 days trial period. 

Reseller hosting plans include 45-days money back guarantee. If you’re not satisfied by our services, you can cancel and ask for full refund.

We do not offer refunds on dedicated server packages and VPS (servers with root access).

All services are subscription based. If you wish to avoid future charges, please cancel your account at least 5 days prior renewal cycle.

Sorry, we don’t offer free domain names with web hosting orders at this time.

Sorry, NYhost.net doesn’t accept crypto payments at this time.
You can pay your invoices in USD by credit, debit or prepaid card. We also accept PayPal and US postal money orders or personal/business checks (annual subscriptions only).

Do you need anything else? We’re here to help you! Please contact us via email: sales@nyhost.net or drop a ticket to 24/7/365 Help Center.